Terms & Conditions

Currency and Taxes

Our prices are all given in Euros and include applicable VAT. The hotel cannot be held responsible for differences in the exchange rates provided by on-line tools. These tools are used only to offer an estimate of the expenses.

Pricing Policies

Our rates are based upon the length of stay among other factors. Any alteration to the stay might result in different prices.
The hotel prices are subject to change at any time.

Payments and Deposits

Depending upon the rate plan you select when making your reservation, you may be required to pay a certain amount in order to secure your reservation.

In the event of detecting any fraudulent or illegal activity associated with payment information, the hotel reserves the right to cancel a reservation without notice.

Standard Rate Plan

A one-night deposit may be charged at any time after submitting your reservation. Please make sure that you activate your credit card for international charges and ensure you have sufficient funds in your account. The credit card used to book the reservation must be presented at check-in by the credit card holder.

Non-refundable Rate Plan

If you choose a non-refundable rate plan or any other plan that requires full payment for the stay in advance, you will be sent an application form to ease the payment via on-line banking or by bank transfer. In the meantime, valid credit details may be required to hold your provisional reservation for a few days.

Please be aware that you reservation will not be confirmed until the payment requirements are met in full. Missing the deadlines for completion of payments may result in the cancellation of your reservation.

Promotional Rate Plan

When available through our booking engine, the same deposit standard rate plan policies apply.

Deposit for Incidentals Policy

The Benabola hotel pre-authorizes a credit card for each booked apartment upon arrival.
These cards are held as security and may be utilized for any applicable charges or incidentals. The pre-authorized amount is set aside by your credit card company and may affect your spending limit for a few days. The hotel has no control over how long the credit card company will take to void this operation.

For further information about the refund process, please consider calling VISA International on +34 900 991 124.

Cancellations Policy

Depending upon the rate plan chosen, you may cancel your reservation at any time by sending a written cancellation notice to our reservations department.

Refunds Policy

Depending upon the rate plan chosen, if your reservation is eligible for a refund of any prepaid amounts, please allow a few days for the refund process to be completed.

If a cancellation is received over a weekend we will not be able to process the refund until the next working day, generally the next Monday.

No-Shows Policy

In case of a no-show, the hotel will cancel the reservation without further notice, making the room available to another customer. This may result in the loss of any of the amount paid when securing the reservation.

You may also advise the hotel of a late arrival or a delay in your travel plans so we can try to hold your reservation without cancelling it. This may, however, require authorization from a supervisor.

Early Check-Out Policy

In the event that you need to check out prior to the reserved check-out date, the hotel may charge an early check-out fee.

Third-party Authorizations

In the event that you are paying for the stay of another guest, you will need to request a third-party application form.

To validate the payment, the hotel needs to receive an e-mail with scanned copies of the application form signed by the credit card’s legitimate owner, along with a copy of his/her passport or ID and a scanned copy of both sides of the credit card. The application form will show a deadline for completion of this payment.

Failure to send any of the documents required or miss the deadline may result in the cancellation of the reservation, voiding any prior conditions and/or prices.

Over-allocation in the rooms

In order to avoid space issues throughout your stay, there is a limit to the number of guests that can be allocated to each type of room. It is recommended that you do not exceed our maximum room occupancies:

• 2 adults in the hotel rooms or 1 adult + 1 child.
• 2 adults and 1 child in the one-bedroom apartments or other combinations such as 1 adult + 2 children.
• 4 adults and 1 child in the two-bedroom apartments or other combinations such as 2 adults + 2 children.
• 5 adults and 1 child in the three-bedroom apartments or other combinations such as 3 adults + 3 children.

Additional guests may be asked to pay extra charges and/or to book a different room/apartment configuration in order to proceed to check-in.

Maximum occupancy recommendations may be waived when staying in an apartment with one additional child under 12 years old who can stay in a cot or on an extra rollaway bed free of charge. The extra-bed incurs a charge for children over 12. Guests are not allowed to add an extra-bed for a hotel room or more than one extra-bed for each booked apartment.

Inviting strangers into the rooms or to use the hotel facilities is prohibited. All the adult occupants of a room must be registered at check-in to ensure a fluent service.

The hotel cannot be held responsible for any inconveniences and surcharges incurred by guests for not providing information about the exact number of occupants beforehand.

Check-in and Check-out times

Our check-in begins from 2:00pm whilst check-out time is no later than 11 AM.

Requests for Early Check-in and/or Late Check-out

Depending upon the availability of the hotel, a request for an early check-in or for a late check-out can be made. This may bring additional fees associated and not always can be satisfied.

Requests for upgrades

Depending upon availability at the hotel, a request for an upgrade may be accommodate don request. This may incur additional charges and will depend upon inventory limitations.

Requests for specific rooms

The layout and decorations in each suite may vary from the suites shown in photographs on-line.

The room numbers cannot be pre-allocated nor is specificity guaranteed beyond confirming views; however, specific room requests can be made which we will try to fulfill when availability allows.

Requests for different room configurations

The bedding and bathroom configurations in the apartments cannot be reset or changed and are, unless otherwise advertised, as follow:

• Our hotel rooms all have two queen-size beds. All have one bathroom en-suite.
• The one-bedroom apartments, depending on their location, may have one double OR two single beds. Each has one full bathroom and one guest toilet.
• The two-bedroom apartments each have one double bed in the master bedroom and two single beds in the secondary bedroom. Each has either one or two full bathrooms and one guest toilet.
• The three-bedroom apartments, depending on their location, have one room with a double bed and two rooms containing single beds. An alternative configuration consisting of six single beds may be available and incurs additional charges. Each has two full bathrooms and one guest toilet.

Minors travelling on their own

Customers must be over 18 years old in order to check-in or be accompanied by a responsible parent/legal tutor staying in the same room. The hotel requires valid identification documents or passports for all adult occupants of the rooms upon check-in.

The hotel cannot be held responsible in case of any inconveniences or money loss from a reservation where this requirement is not met.

Pets

Sorry, but pets are not allowed in the facilities or in the rooms.

Car park

Car parking is available to our guests at a minimal fee. You are advised to book a parking space in advance. Vehicles cannot exceed 1.9m in height to use our parking facilities.
The hotel is not responsible for accidents or scratches while the vehicle is operated.

Beach towels

The hotel service does not include provision of beach towels. However, they are available for purchase at our shop.

Smoking in the rooms

NoSmoking is not permitted in the rooms or hotel facilities. Customers may incur in additional expenses failing to abide to this norm.

Belongings left behind at the hotel

In the event of belongings being left behind when you check-out, please complete this form and offer detailed descriptions of the items. We will get back to you as soon as we hear from our maids department.

To arrange for collection of the items, the customer is required to organize for a delivery company to collect them.

The hotel cannot be held responsible for the loss of any valuables left behind and/or items left unattended in the car park, in the rooms or any other hotel facility.