- Benabola Hotel & Apartaments - https://benabola.com -

Terms & Conditions

Terms & Conditions

1. Currency and Taxes

Our prices are all given in Euros and include the applicable VAT.

The hotel cannot be held responsible for differences in the exchange rates provided by on-line exchange conversion tools or other online suppliers.

2. Pricing Policies

Our rates are based upon the length of the stay among other factors. Any alteration to the stay might result in obtaining different prices.

The hotel prices are subject to change at any time.

3. Payments and Deposits

Depending on the rate plan you select when making your booking inquiry, you may be required to pay a certain amount in advance, in order to secure your reservation.

Missing the deadlines for the completion of payments may result in the cancellation of your reservation.

In the event of detecting any fraudulent or illegal activity associated with the payment information provided, the hotel can and will cancel the reservation without notice. These activities may include detecting different card holders, company owned cards, some sort of fraud activity, etc.

Read “Third-party payment authorizations” for further details on ownership of the credit cards.

4. Flexible rate plan

A one-night deposit may be taken off from the card provided at any time after submitting your reservation. Please, make sure that you activate your card for international charges and ensure you have sufficient funds into the account associated with the card.

The card holder must be present upon the check-in and bring the card used at the time of booking and his/her valid passport or id.

5. Non-refundable Rate Plan

If you choose a non-refundable rate plan or any other plan that requires full payment of the stay in advance, you can be charged at anytime after submitting the booking.

Please, be aware that you reservation will not be confirmed until the payment requirements are met in full.

6. Deposit for Incidentals

The Benabola hotel pre-authorizes a credit card for each booked apartment upon arrival.

These are held as security deposits and may be utilized for any applicable charges, incidentals or damages caused by the guest or any other person for whom the guest is responsible.

The pre-authorized amounts are set aside by your credit card company or bank and may affect to your spending limit for a few days. The hotel exerts no control over how long your bank will take to void this transaction.

For further information about the refund process, please, consider calling VISA International at +34 900 991 124.

7. Cancellations Policy and Refunds

Depending on the rate plan chosen, you may cancel your reservation at any time by sending a written cancellation notice to our Reservations Department, indicating the reservation details.

If your reservation is eligible for a refund of any prepaid amounts, please, allow a few days for the refund process to be completed.

If a cancellation is received over a weekend, we will not be able to process the refund until the next working day, generally, the next Monday.

8. No-Shows Policy

In case of a no-show, the hotel will cancel the reservation without further notice, making the room available for another guest. This may result in the loss of any of the amounts paid when securing the reservation.

You may also advise the hotel of a late arrival or a delay in your travel plans so we can try to hold the reservation without cancelling it. This may, however, require authorization from a supervisor and may incur in additional charges.

9. Early Check-Out Policy

In the event that you need to check out prior to the planned departure date, you may incur in extra handling fees; daily price may be affected.

10. Third-party Payment Authorizations

If you plan to pay for the stay of another guest, you will need to request a third-party application form stating whether you wish to pay for the deposit or for the full amount. This form will generally offer means to pay for the reservation online using a credit card, or, by bank transfer.

We do not take credit card details over the phone or by email; not even virtual cards.

Failing to clear the required deposits or full amount before the deadlines given, may lead to the cancellation of the reservation, and voiding previous conditions and/or prices.

11. Over-allocation in the rooms

In order to avoid space issues and inconveniences throughout your stay, there is a limit to the number of guests that can be allocated to each type of room. It is recommended that you do not exceed maximum room occupancies as follows:

  • Hotel rooms: 2 adults, or, 1 adult + 1 child.
  • One-bedroom apartments: 1 or 2 adults, or, 2 adults + 1 child, or, 1 adult + 2 children
  • Two-bedroom apartments: 2 to 4 adults, or, 2 adults + 3 children maximum.
  • Three-bedroom apartments: 3 to 5 adults, or, 3 adults + 2 children maximum.

Extra-beds are free charge for children under 12 years of age.

Hotel rooms do not take extra-beds. One and Two bedroom apartments can only take one extra-bed maximum. Three-bedroom apartments can take one extra-bed but not in all cases (children only).

Additional guests may be asked to pay extra charges and/or to book a different apartment/room configuration in order to proceed to check-in.

Inviting strangers into the rooms or to use the hotel facilities is prohibited. All the adult occupants of a room must be registered at check-in to ensure a fluent service.

The hotel cannot be held responsible for any inconveniences and surcharges incurred by guests for not providing information about the exact number of occupants beforehand.

12. Check-in and Check-out times

Our check-in begins from 2 PM whilst check-out time is no later than 11 AM.

13. Requests for Early Check-in and/or Late Check-out

Depending upon the availability of the hotel, a request for an early check-in or for a late check-out can be made. Our Front Desk may be able to offer further information about prices and availability on the day of departure. Please, note that this service may bring additional fees; it is subject to availability and approval of our Front Desk.

The hotel has the right to remove the guest and his/her belongings from the room, after the official check-out time in case of failure of the guest to communicate to our Front Desk his/her intention to retain the room for longer and only after the Hotel approval.

14. Requests for upgrades

Depending upon availability at the hotel, a request for an upgrade may be accommodated on request. This may incur additional charges and will depend upon inventory limitations.

15. Requests for specific rooms

The layout and decorations in each suite may vary from the suites shown in photographs online.

The room numbers cannot be pre-allocated nor is specificity guaranteed beyond confirming its views; however, specific room requests can be made and we will try to fulfil when availability allows it.

16. Requests for different room configurations

The bedding and bathroom configurations in the apartments cannot be reset nor changed and are, unless otherwise advertised, as follow:

  • Hotel rooms: all have two queen-size beds. All have one bathroom en-suite.
  • One-bedroom apartments: our standard apartments have 2 single beds; our suites, 1               double bed. They have one full bathroom and one guest toilet.
  • Two-bedroom apartments: 1 double bed in the master bedroom and 2 single beds in the secondary bedroom. Each has either one or two full bathrooms and one guest toilet.

Three-bedroom apartments: our three-bedroom standard apartments and our three-bedroom suites have 1 double bed in the master bedroom and 2 single beds in the other two bedrooms. Our promenade view apartments have 6 single beds. All        have two complete  bathrooms and one guest toilet.

17. Minors travelling on their own

Customers must be over 18 years old in order to check-in or be accompanied by a responsible parent/legal tutor staying in the same room. The hotel requires valid identification documents or passports for all adult occupants of the rooms upon check-in.

The hotel cannot be held responsible in case of any inconveniences or money loss from a reservation where this requirement is not met.

18. Pets

Sorry, but pets are not allowed in the facilities or in the rooms.

19. Car park

Car parking is available to our guests at a minimal fee. You are advised to book a parking space in advance. Vehicles cannot exceed 1.9m in height to use our parking facilities.

The hotel is not responsible for accidents or scratches while the vehicle is operated in our parking.

Location of our car park can be found here [29].

20. Beach towels

The hotel service does not include provision of beach towels. Room towels are not allowed to be taken to the beach. We have a limited stock of towels available for purchase at our shop.

21. Smoking in the rooms

Smoking is not permitted in the rooms or in hotel facilities. Customers may incur in fines failing to abide to this norm.

22. Belongings left behind at the hotel

If you think you left behind belongings when you left the hotel, please, complete, the form below offering detailed descriptions of the items. We will get back to you as soon as we hear from our maids.

To arrange for collection of the items, the customer is required to organize for a delivery company to collect them. The hotel disposes all the items left behind after 6 months of having them found.

The hotel cannot be held responsible for the loss of any valuables left behind and/or items left unattended in the car park, in the rooms or any other hotel facility.

 

23. Norms of behaviour

Disturbing others during your stay could result in the cancellation of your stay and may incur in the full loss of any paid amounts. The hotel is frequented by families; inappropriate, indecorous, hazardous or even dangerous behaviour towards others is not permitted.

Parties or events are not allowed in the apartments.

Asking for extra towels, blankets or leaving the room in need of cleaning above and beyond what is required after a normal room usage may incur additional charges.

24. Customers from Online Travel Agencies (OTAs)

All the above conditions apply to customers coming from OTAs and other retail agencies. Our promotional and rate plans may not be available through these agents.

You must be aware that your agency does not offer us of your contact details. To avoid inconveniences related to this and to ensure swift service, you are requested to send your inquiries directly to info@benabola.com. Confirmations, however, must be obtained through them.

The Benabola Hotel cannot be held responsible for any inconveniences or misunderstanding caused as a result of misleading information shown on their sites. We try hard to provide information as accurate and real as possible.

OTAs and other online agency do sometimes colour their descriptions to boost their sales.

Other times, they use our name without our consent nor agreement only to bait customers to other destinations or to conduct fraudulent activities. Be aware that ads showing “30% off” deals are only a way to lead customers into their platforms. Prices should always match when comparing a same type of room.

Our availability and prices are updated regularly on our official site, benabola.com, and on to other major agencies.

25. Terms of use of our web site

The use of this web-site presumes the user has read and agrees fully to these Terms and Conditions.

This site, the pictures and the information it contains are the property of the Benabola Hotel.

You can request written permission to reproduce some of its content and pictures. However, in this event, you must retain copyright notices contained in the materials. Unauthorized use of this site or its content may infringe applicable laws about copyright and intellectual property and are subject to prosecution.

27. Privacy Policy

The hotel collects personal data with the purpose of confirming your reservation and improving your experience at the Benabola Hotel. You may be sent, for example, evaluation questionnaires to measure the grade of satisfaction with our services, or, pre-arrival checklists to improve your stay.

The information collected is not shared without your prior consent unless sharing such information is an essential part of providing a service that you have requested. For example, if you wish to book tee-times, we need to pass on certain contact information for pricing purposes.

Hotel employees cannot change or alter these terms and conditions.

28. Privacy Policy

During the period of impact of the COVID-19 epidemic:

  • It is mandatory to provide the arrival time to avoid delays when checking in.
  • Cleaning services will be limited. Clients cannot meet the cleaning staff while preparing the room. The towels will be changed every 2 days; bedsheets, every 3. If you prefer not to have cleaning service, towels can be delivered instead. Departure cleaning is made using a high-temperature steam machine to eliminate all germs and bacteria.
  • The decorative elements will be removed during this period.
  • Only registered customers can access the rooms.
  • Our cafeteria will only serve continental breakfast, not the usual buffet. Shifts may be established for breakfast.
  • The Sky Lounge Bar will only serve drinks and their opening hours go from 6PM until 2AM. Table reservation is highly recommended.

This post is also available in: ES [30] FR [31]