You may cancel with more than 12 days notice with no charges
In case of cancellation within 12 days of arrival date a cancellation fee of 1 night/s of the total booking cost will be applied.
Private clients
The hotel will charge the amount corresponding to one night's stay at any time after receiving the reservation. Check the availability of funds and the validity of your card. You must be the cardholder, as you will be required upon arrival.
Failure to comply or delay in the satisfaction of these deposits may lead to cancellation of the reservation without prior notice from us.
Agencies and companies
After sending the reservation, you will receive the corresponding forms to secure and pay online. The specific payment terms and conditions for the reservation are included on that form. Failure to comply or delay in compliance with these payment requirements may result in the cancellation of any provisional reservation without notice from us.
Most reservations for the high season, especially those from mid July onwards and other busy periods, must meet a minimum stay. Sometimes, this restriction can be up to 10 days, depending on the type of room requested.
Please inform the client that the totals of reservations during certain summer periods and weekends may be non-refundable.
--- Important information for everyone ---
The hotel requires a contingency deposit on a credit card to all our customers upon registration.
Customers must be of legal age and must bring documentation and a credit card.
Any additional person detected at the time of check-in or during the stay may generate additional charges to customers or cause the cancellation of the reservation.
There is a detailed Booking Terms and Conditions section on our website which we recommend reading.
COVID-19 Policy
During the period affected by the COVID-19, the following guidelines are mandatory :
- Social distancing and the use of masks is highly recommended while interacting with our staff.
- It is recommended to provide your arrival time to avoid delays when registering.
- Only registered customers can access the rooms.
- For further information about our Sky Lounge, click this link.